Refund policy

Last updated: 20 October 2026

We want you to be happy with every tool and disc you buy from RLE Supplies. This policy explains how returns, exchanges and refunds work. It does not limit any of your rights under the Consumer Protection Act (CPA) or the Electronic Communications and Transactions Act (ECTA).

1. Changed your mind? 30-day returns

You may return any item within 30 days of receiving it for a refund or exchange, as long as it is:

unused, and not fitted to a machine or charged (for batteries);
complete, with all accessories, batteries, chargers, manuals and the carry case; and
in its original packaging, in a condition we can resell.

Cutting discs, diamond blades and flap discs can only be returned if they are still sealed and have never been mounted. For safety reasons we cannot accept discs that have been fitted to a grinder.

Within 7 days of delivery (your legal cooling-off right)

Under section 44 of ECTA you may cancel an online purchase within 7 days of receiving the goods, for any reason and without penalty. We refund the full amount you paid, including the original delivery fee. The only cost to you is the direct cost of sending the goods back to us.

Day 8 to day 30

We refund the price of the item. The original delivery fee is not refunded, and you pay the cost of returning the item.

2. Faulty or defective goods: 6 months

Under section 56 of the CPA, if a product is defective, unsafe or not fit for its normal purpose, you may return it within 6 months of delivery. We will repair or replace it, or refund you, whichever you choose. We cover the cost of collecting or returning the faulty item.

If a repaired item develops the same fault, or a new fault, within 3 months of the repair, we will replace it or refund you.

This does not cover:

normal wear and tear, including worn discs, blades, brushes and chuck jaws;
damage caused by misuse, overloading, accidents, water, or using the wrong disc or accessory for the machine;
using a disc above its marked maximum speed (rpm), or on a grinder of the wrong size;
tools that have been opened, modified or repaired by someone other than us.

3. Wrong or damaged on arrival

Please check your order when it arrives. If an item is damaged in transit, or we sent the wrong item, contact us within 7 days with your order number and a photo. We will send the correct or replacement item at no cost to you.

4. How to return an item

Contact us first on WhatsApp at 071 715 8395 or by email at ewart@rlesupplies.co.za. Give us your order number, the item and the reason for the return.
We will confirm the return and tell you where and how to send it (courier or PUDO locker).
Pack the item securely in its original packaging, with proof of purchase.

Please don't send items back without contacting us first. We can't trace parcels we aren't expecting.

5. Refunds

Once we receive and check the returned item, we refund you within 10 working days, and never later than 30 days after you cancel. Refunds go back to the original payment method. If you would rather have an exchange or store credit, just ask.